Frequently Asked Questions

Yes. Once logged in, you can click on the "My Account" link and view your account. From here you can access your order history by clicking "Order Status".

Once logged in, you can click on the "My Account" link and view your account. From here, you can update your account information by clicking "Update Account".

Once logged in, you can click on the "My Account" link to view your account. From here, you can change your password by clicking "Reset Password".

Unfortunately, no. All deliveries will come via FedEx/UPS and must be delivered to a physical address.

Most in-stock orders ship with-in 1 to 2 business days (inventory permitting). Depending on your shipping method, your order should be delivered within 1 to 4 business days after it ships.

Yes! If your call pertains to your Web order or to the Web site, please contact us via email at HBHCollection@hbham.com or via phone at 1-866-263-9646

Unfortunately, no. We currently only ship to the U.S.

Discounts cannot be combined with any other promotional offer at time of redemption, nor can they be applied to previous purchases or gift certificates. Discount does not apply to tax, shipping and handling, or similar processing charges. Original discount amount will be deducted from the value of all returned items purchased with a discount at time of purchase (e.g. promotional codes, coupons, etc.). HoneyBaked Gift Cards cannot be used for the HBHCollection. HoneyBaked Gift Cards can be redeemed at honeybakedonline.com.

We hope you are completely satisfied with your order. If for any reason you are dissatisfied with your purchase, simply return the merchandise within 30 days of the date of your purchase for an exchange or refund. In order to assist us with your return, the following terms and conditions do apply.

Please note that no returns will be accepted at Honey Baked Ham locations. Additionally, Honey Baked Ham merchandise not purchased through the HBHCollection is not eligible for returns or exchanges through this store. This includes items received at no cost as part of a promotional giveaway or through a Honey Baked Ham sponsored event.

To Make Your Return:
Please contact us at HBHCollection@hbham.com with your order number and reason for return. Upon approval for return, please ship your return item in the original package with your sales receipt.

Please send the package prepaid and insured to us at the address below. We do not accept C.O.D. deliveries

HBHCollection
c/o The Icebox
3993. Tradeport Blvd
Hapeville, GA 30354

Please note the following limitations and exclusions:

  • You must have a valid sales receipt in order to receive a refund or credit. If you do not have a valid receipt, we are unable to make a return or exchange of product.
  • Returned merchandise must be unwashed, unworn and not damaged after you received it from us.
If you request and are eligible for a refund, we will refund the price actually paid by you for the returned item. Shipping and handling costs are non-refundable unless we have sent the wrong item, or the item sent is defective or damaged at the time of delivery.

 

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